Warranty and Returns

Zwilling J.A. Henckels, LLC (“Zwilling”, Ballarini parent company) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. This warranty applies only to products that were purchased in the United States from Zwilling or a Zwilling authorized seller located in the United States, unless otherwise prohibited by law. Zwilling products are legitimately sold only by authorized sellers that are required to follow Zwilling’s policies, procedures, and quality control standards. Zwilling reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item.

If your Zwilling product is damaged and qualifies for this limited warranty, Zwilling will provide a replacement of the same item whenever possible. In cases where the item is no longer available or out of stock, we reserve the right to replace it with a comparable item of equivalent quality and value. Please note that Zwilling reserves the right to decline replacements for items that are determined to be undamaged due to normal wear and tear.

BEFORE SENDING IN YOUR PRODUCT, WE KINDLY ASK YOU TO READ THIS VERY IMPORTANT DISCLOSURE.

• If your Zwilling product is defective and eligible for this limited warranty, Zwilling will replace it. If the returned item is out of stock or discontinued, we will offer a comparable item in quality and cost. Repairs are not provided.
• For repairs, Zwilling does not offer repair service, please contact an independent professional of your choice to consult about repairs. Please note, any damage that occurs during repair will void your warranty.
• Sentimental items should not be sent in for return as they are immediately reviewed and recycled. We cannot return any items that you are not satisfied with the replacement.
• Do not send in personal items such as knife holders/cases, pan protectors, or special wrappings as they will be discarded.
• Replacement delivery may take 7-14 business days.
• Retail locations cannot assist with warranty claims. Please follow the steps below to file a claim by mail.

HOW TO SUBMIT A WARRANTY CLAIM

Purchasers of products who wish to make a warranty claim based upon a product defect, please contact our Consumer Relations Department for a Return Authorization, Prepaid return label, and instructions to expedite your request. Please note that any returns sent in without prior authorization or tracking will result in delays with your replacement item. Any item sent in without a tracking number cannot be replaced until our warehouse receives and books in your return.

If you would like to speak to one of our team members, please call 646-466-2556.

Customer Service Hours: MON-FRI: 9AM-5 PM EST.

In order to use our contact form, please accept all cookies or you can email us directly at [email protected]

Required Information

Please, print this form

When contacting our Consumer Relations Department via email, chat, or message, please provide the following information:

1. Full name
2. Address
3. Contact phone number.
4. Provide clear images of the damaged item.
5. If returning knives – all our knives have an item number etched into the blade. Providing that number will help us quickly identify your knives and accurately replace them.
6. Check our website to help identify your cookware line or any other item within our assortment.

SHIPPING INSTRUCTIONS

Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product.

1. Repackage the product(s) securely using the original packaging, if available.
2. To comply with U.S. Postal regulations, please wrap all cutlery items to protect the points and edges from cutting through the outer box or padded envelope during shipping. For safety reasons, avoid attaching adhesive materials directly to the product.
3. Use the prepaid return label provided by our Consumer Relations Department. This label is specifically tied to your replacement order. Once your return is in transit, we will process and ship your replacement order.

Thank you for your attention to these shipping instructions.

ADDITIONAL INFORMATION

There are no warranties that extend beyond those stated here. Any implied warranties that may apply to products, including warranties of merchantability or fitness for a specific purpose, are limited to the duration of this warranty. The duration of an implied warranty may vary by state, as some states do not allow limitations on its duration.

Zwilling shall not be liable for any special, incidental, or consequential damages resulting from the breach of this limited warranty, breach of contract, or strict liability. The exclusion or limitation of incidental or consequential damages may vary by state, as some states do not allow such exclusions or limitations.

This warranty grants you specific legal rights, and you may also have other rights that differ from state to state.